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Policy


No Return Policy

All Sales are final. Because electronically distributed fonts are easily duplicated, and because other software that you are using with our fonts may be at fault, we do not offer a cash refund.

Before deciding to purchase a font from The Lucida Fonts Store, please be sure to download, install and fully test the FREE FONT that we provide. If our Free Font works for you, our purchased fonts will also work. If you believe that you have received a font different from the one you requested you may CONTACT US.

Website Notice

Bigelow & Holmes Inc. does not represent or warrant that the content accessible on this website is accurate, complete, reliable, or current. Pricing, format, features, names, appearance, and availability of fonts on this website and any services, information, or functions provided by this website are subject to change without notice. 

This website, its functioning, and all information in it are provided on an as-is and as-available basis with no warranties of any kind, express or implied, of merchantability, fitness of use, non-infringement or fitness for any purpose.  

Images, graphics and text displayed on this site and Lucida fonts licensed through this site are copyright (c) 2014 by Bigelow & Holmes Inc. or as separately noted. Lucida(R) and Lucida Grande(R) are trademarks of Bigelow & Holmes Inc. registered in the U.S. Patent and Trademark Office and in the European Union, and may be registered in other jurisdictions.

B&H reserve the right to refuse font licensing, terminate notification subscriptions, refuse service, or cancel orders at its sole discretion.

Information you submit through the site is governed by B&H’s PRIVACY POLICY. 

Privacy Policy

We value the trust you place in Bigelow & Holmes, Inc. ("B&H") and we want you to be aware of the safeguards we have in place to respect your privacy and security in online transactions. Your privacy and security is a priority at B&H, and we go to great lengths to protect it.

B&H's Privacy Statement covers the collection and use of personal information that may be collected by B&H anytime you interact with B&H, such as when you visit our website, when you purchase B&H products and services, or when you might have occasion to contact us or our associates regarding possible technical support. It also generally describes the security measures we have in place to protect your financial information.

Please take a moment to read the following to learn more about our privacy and security practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal and financial information.

PRIVACY
Why we collect personal information
We collect your personal information because it helps us deliver you a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. Your personal information helps us keep you posted on the latest product announcements, special offers, and other matters that you might like to hear about. In addition, we may use your personal information for marketing research that we may conduct or have conducted for us in the future.
If you would prefer not to be contacted by B&H, except in the event of a product technical issue, please contact us to notify us of your preferences.
What information we collect
Personal information under this Statement is personal information directly associated with a specific person such as the person's name, address, phone number, fax number, email address, account information (e.g., member account, credit card information, and online registration), online activities, or other specific personal information. Personal information under this Statement also includes information about B&H products you may own. Additional personal information such as a person's age and physical characteristics may also be required for support or service issues.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're communicating with us or an associate regarding a technical issue, or registering your product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences. We also collect personal information to better serve our customers, to allow us to transact business with our customers, and for market research to gain a better understanding of our customers and thus provide you with more valuable service. This helps us to determine how best to provide useful information to our customers and to understand which parts of our websites and Internet services are of most interest to you.
When we disclose your information.
B&H takes your privacy very seriously. Be assured that B&H does not sell or rent your contact information to other marketers. Furthermore, B&H will not use your personal information, or make it available to others, to "spam" your e-mail account(s).
To help us provide you with superior service, your personal information may be shared with entities within the B&H group globally who will safeguard it in accordance with B&H's privacy policy. There are also times when it may be advantageous for B&H to make certain personal information about you available to companies that B&H has a strategic relationship with, or that perform work for B&H to provide products and services to you on our behalf. These companies are also obligated to protect your personal information in accordance with B&H's policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the B&H website.
B&H may also disclose your personal information to an outside marketing consultant for purposes of conducting marketing research specifically for B&H. The outside marketing consultant will be obligated to protect your personal information in accordance with B&H's policies.
B&H may permit third parties to advertise on the B&H website. Your personal information will not be disclosed to such third party advertisers.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, such disclosure is necessary.
How we protect your personal information
B&H takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, protect your passwords, guard your credit card numbers, and make sure you use a secure web browser.
Integrity of your personal information
B&H has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you have the right to access and correct the personal information you have provided. And, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.
Other technologies
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. B&H will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the B&H website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our company commitment to your privacy
As indicated, B&H takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to B&H employees and strictly enforce these privacy safeguards within the company. We do not knowingly solicit personal information from minors or send them requests for personal information.
B&H's website has links to the sites of other companies. B&H is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
B&H may, without notice, change, modify, or restrict access to its website and/or the content of its web pages.
SECURITY
B&H knows how much our customers care about the safety of their personal information. B&H is likewise concerned about the safety and security of our customers and their personal information. Accordingly, we have put technological protections in place to ensure that our online transaction process is extremely safe and that our customers' personal information is secure. We also encourage our customers to take their own measures in safeguarding their own personal information by, for example, not allowing others to have access to credit card numbers or passwords.
Your Information is Secure with B&H
We strive to keep your financial information safe and secure. Credit card transactions occur in a secure area of our web site to protect you from any loss, misuse, or alteration of information collected. So, you can buy online from B&H with confidence.
Your financial information is secure with B&H
The security of your information is very important to B&H. We use Secure Socket Layers (SSL), a commonly used method of transferring sensitive information, to secure your online order information and process your orders. SSL encrypts your order information, including your name, address(es), as well as the date and your credit card information, into a highly difficult to decipher code, which is then able to be decoded only by B&H so that your orders can be processed immediately.
Your transactions are safe with B&H
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock may appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you should consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page. Except for this "safe" area during the checkout process, you should assume that the remainder of the B&H website (including e-mail) is not encrypted such that sensitive information should not be included in such portions of our website.
While we implement these and other security measures on our site, please note that 100% security is not always possible. As you know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Privacy or security questions
If you have questions or concerns about B&H's Privacy and Security Statement or data processing, please feel free to contact us:
Bigelow & Holmes Inc
3349 Monroe Aveneue
Suite 140
Rochester, N. Y. 14618
Phone: (585) 445-4778
E-mail: support@lucidafonts.com
B&H may, without notice, update, modify, or change its privacy and security policies from time to time. When we change the policy(ies) in a material way, a notice will be posted on our website along with the updated policy.